ALHSENY DIALLO
MONROVIA
Summary
Dynamic Customs Broker with a proven track record at CONEX Energy Liberia, showcasing exceptional negotiation skills and customer support. Expert in import/export compliance and fostering strong client relationships, significantly enhancing satisfaction. Demonstrates leadership and adaptability, ensuring seamless shipment management and regulatory adherence.
Overview
14
14
years of professional experience
Work History
Customs Broker
CONEX Energy Liberia
03.2022 - Current
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Lawfully cleared merchandise through customs per client and government requirements.
- Assisted clients in navigating complex trade agreements to minimize duties paid on imported goods.
- Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
- Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
- Developed strong relationships with clients, fostering trust in our expertise as a customs broker.
- Managed import documentation, guaranteeing accurate submissions to government agencies.
- Calculated daily exchange rates and taxes due for goods and commodities.
- Lead facilitator for customer issue resolution related to service performance and cargo issues.
Customs Broker
Quaqui Clearing & Forwarding
10.2013 - 02.2021
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Lawfully cleared merchandise through customs per client and government requirements.
- Assisted clients in navigating complex trade agreements to minimize duties paid on imported goods.
- Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
- Developed strong relationships with clients, fostering trust in our expertise as a customs broker.
- Monitored changes in import/export laws and regulations, ensuring company-wide compliance at all times.
- Managed import documentation, guaranteeing accurate submissions to government agencies.
- Calculated daily exchange rates and taxes due for goods and commodities.
Cashier
KENNEH & SONS PHARMACY
09.2010 - 12.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Received cash, check transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each business day.
- Helped customers complete purchases, locate items.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of each business day to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
CUSTOMS BROKER VOCATIONAL TRAINING - Customs Brokerage
NATIONAL CUSTOMS BROKER ASSOCIATION OF LIBERIA
LIBERIA 07.2016
HIGH SCHOOL DIPLOMA - High School
CATHEDRAL CATHOLIC HIGH SCHOOL
LIBERIASkills
- Risk Assessment Capabilities
- Strong negotiation skills
- Leadership Qualities
- Incoterms Understanding
- Recordkeeping Accuracy
- Import and export compliance
- Presentation abilities
- Legal Compliance
- Documentation expertise
- Industry Networking
- Freight Forwarding Proficiency
- Customs regulations mastery
- Harmonized System codes
- Advanced valuation techniques
- Customs Software Familiarity
- Expert tariff classification
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Customer Assistance
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Import management
- Customer Support
- Shipment management
- Relationship Building
- Documentation skills
- Shipment Scheduling
- Data Entry
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Document Preparation
- Continuous Improvement
- Adaptability
- Written Communication
- Reporting abilities
- Transportation Coordination
- Payment Calculation
- Product Classification
- Insurance Coordination
Languages
English
Upper intermediate (B2)
Timeline
Customs Broker
CONEX Energy Liberia
03.2022 - Current
Customs Broker
Quaqui Clearing & Forwarding
10.2013 - 02.2021
Cashier
KENNEH & SONS PHARMACY
09.2010 - 12.2012
CUSTOMS BROKER VOCATIONAL TRAINING - Customs Brokerage
NATIONAL CUSTOMS BROKER ASSOCIATION OF LIBERIA
HIGH SCHOOL DIPLOMA - High School
CATHEDRAL CATHOLIC HIGH SCHOOL
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