Al Hussein Fadiga
Elk River,ID
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Treatment Services
Life Care Health Services
01.2022 - Current
- ·Ensured treatment programming compliance with regulatory requirements.
- Supported Program Administrator in program implementation and improvements.
- Developed professional relationships and attended meetings and trainings.
- Completed diagnostic assessments, updated treatment plans, and provided on-site, in-home, or in-office therapy.
- Participated in case staffing meetings with other service providers.
- Acted as an education liaison for residents' educational needs.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Maintained all client documentation in the electronic record
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Assisted in recruiting, hiring and training of team members.
Treatment Director
Twin City Health Services
01.2018 - Current
- Train newly hired MHP and Rehab workers on how to use the Procentive App.
- ·Orientate new hires on the ARMHS program and techniques for dealing with different clients.
- Conducted diagnostic and functional assessments, developing individualized treatment plans.
- Spearheaded and implemented new projects to expand scope of engagement.
- · Trained newly hired MHP and Rehab workers on the utilization of the Procentive App.
- Orientated new hires on the ARMHS program, emphasizing techniques for dealing with diverse clients.
- Provided expertise in community intervention, crisis assistance, relapse prevention, and transition to community living.
- Oversaw areas such as basic living and social skills, budgeting, shopping, healthy lifestyle skills, cooking, nutrition, and medication monitoring.
- Transition to community living services and interpersonal communications.
- Community resource utilization and integration.
- Crisis assistance
- Relapse prevention
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Global Ticketing Support Manager
Delta Airlines
11.2015 - 11.2020
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared employee schedules for maximum coverage during key hours.
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Assists Reservation Specialists (RES) and Airport Customer Service (ACS) Employees with fares, ticketing, and manual reissues.
- Analyzed sales data, managed a customer service team, and developed proposals for new business opportunities.
- Handled electronic ticket refund requests, supported travel agents, and specialized in Delta Term and CMS/Axis software systems.
- Assists SkyTeam partners with various questions, from seat assignments to ticketing and fares rules.
- Supports travel agents by pricing PNRs received on queue within 48 hours.
- Handles electronic reissues for external customers.
- Sells revenue SkyTeam Round the World reservations.
- Processes and refunds all PTAs and assists travel agencies with PTAs.
- Assists offshore promo specialists with promo bookings, pricing, and reissue.
- Specialize in Delta Term and CMS/ Axis software systems with three years of Global Sales experience.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Managed specialist team to provide technical assistance and customer service.
Education
Master of Arts - Health And Human Service Administration
Saint Mary's University of Minnesota
Minneapolis, MN07.2018
Bachelor of Science - Information Technology
Saint Mary's University of Minnesota
Minneapolis05.2012
Associate of Arts -
North Hennepin Community Collage
Brooklyn Park05.2010
Skills
- Business Administration
- Logistics Management
- Business Development
- Contract Negotiation
- Budget Control
- Operations Management
- Project Management
- Staff Management
- Charismatic Leader
- Media Relations
- Information Technology Management
- People Management
- Team Management
- Negotiation
- Strategic Planning
- Crisis Management
- Verbal and Written Communication
- Human Resources Management
- Organizational Development
- Cast and Crew Supervision
- Hiring and Retention
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Excellent interpersonal, communication, and relationship-building skills. Listen attentively, communicate persuasively, and follow through diligently.
- Technical skills: Cross-platform expertise (Win/Mac) and proficiency in Word, Excel, PowerPoint, QuarkXPress and Photoshop, Visio, and HTML. Type 40-60 words per minute.
Certification
- Business Process Management
- Business Process Modeling
- Business Process Improvement
Languages
English
Native language
French
Beginner
A1
Timeline
Director of Treatment Services
Life Care Health Services
01.2022 - Current
Treatment Director
Twin City Health Services
01.2018 - Current
Global Ticketing Support Manager
Delta Airlines
11.2015 - 11.2020
Master of Arts - Health And Human Service Administration
Saint Mary's University of Minnesota
Bachelor of Science - Information Technology
Saint Mary's University of Minnesota
Associate of Arts -
North Hennepin Community Collage
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