Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Daouda Kromah

Daouda Kromah

Monrovia

Summary

Detail-oriented and technically skilled IT professional with a strong background in Cisco networking, desktop support, and system administration. Experienced in resolving a wide range of user issues, including network connectivity, workstation setup, and hardware/software troubleshooting. Proficient in installing and configuring Windows operating systems and adept at working in Windows Server environments. Demonstrated ability to set up user desktops (primarily HP), manage user access, and maintain stable IT infrastructure. Committed to delivering efficient technical support and contributing to seamless organizational operations.

Overview

6
6
years of professional experience

Work History

ICT Technician

Huawei Technologies Inc. Ltd.
Monrovia
04.2024 - Current
  • At Huawei, I am responsible to provided technical support for Huawei's internal IT infrastructure, including installation, configuration, and troubleshooting of hardware, software, and network systems, support and maintained enterprise-level systems, including routers, switches, servers, and workstations to ensure consistent uptime and reliability. I am also responsible to assist with the setup and configuration of network equipment (Cisco, Huawei) and maintained secure network connectivity and also respond promptly to technical support requests from staff, resolving issues related to Windows operating systems, productivity software, and proprietary Huawei tools.

OSS & Reporting Engineer

Siatech Africa / Huawei Technologies
Monrovia
03.2023 - 03.2024
  • As an OSS (Operations Support Systems) and Reporting Engineer at Siatech Africa, I am responsible for managing and maintaining all OSS tools while providing essential network performance reporting for business operations. You monitor and analyze key performance indicators (KPIs), ensuring optimal network availability, customer satisfaction, and efficient throughput.

Intern

Lonestar Cell MTN
Monrovia
03.2022 - 12.2022
  • At MTN, I provided technical support to staff by troubleshooting and resolving user issues related to network connectivity and system access.
  • Set up and configured HP desktop workstations, including operating system installation and software deployment.
  • Assisted in maintaining and monitoring network systems and basic hardware troubleshooting.
  • Collaborated with the IT team to support day-to-day operations and ensure minimal downtime for end-users.
  • Gained exposure to both enterprise IT infrastructure and customer-facing support tasks.

IT Technician

YOUNETPO (Youth Network for Positive Change)
Paynesville, Congo Town
04.2019 - 09.2020
  • At YOUNET, I was responsible for the institution IT equipment repair, ranging from their personal computers, printers and also perform their software upgrade like their Microsoft office suit, antivirus and teacher staffers how to work around applications.

Education

Cisco Certified Network Associate (CCNA) -

Cisco
04-2025

Bachelor of Information Technology - System Administration

Starz University
Monrovia, Liberia
12.2023

Skills

  • Network troubleshooting
  • System administration
  • Technical support
  • Problem solving
  • Helpdesk operations
  • Hardware installation
  • Wireless networking
  • Virtualization technologies

References

  • Saeed, Mohammed, Project Manager, saeed.mohammed@huawei.com, (+231) 881006648, Huawei Technologies Corp. Ltd.
  • Johnett, Harris, HR, johnett.harris@mtn.com, (+231) 0886501533, LonestarCell MTN, Head of Department - Human Resource
  • Ritan, Bhandari, IP Engineer, ritan.bhandari@mtn.com, 886501513, LonestarCell MTN, IP Engineer

Timeline

ICT Technician

Huawei Technologies Inc. Ltd.
04.2024 - Current

OSS & Reporting Engineer

Siatech Africa / Huawei Technologies
03.2023 - 03.2024

Intern

Lonestar Cell MTN
03.2022 - 12.2022

IT Technician

YOUNETPO (Youth Network for Positive Change)
04.2019 - 09.2020

Cisco Certified Network Associate (CCNA) -

Cisco

Bachelor of Information Technology - System Administration

Starz University

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Daouda Kromah