EMMANUEL WILLIAMS
KAKATA
Summary
Accomplished Business Development Manager with a solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Development Manager
BRAC Liberia Microfinance Company Limited
MONROVIA
09.2020 - Current
- Conduct market assessment of the financial ecosystem of Liberia, competitor analysis, and the demand of financial services for women living in rural and hard to reach areas.
- Through a Human-Centered Design (HCD) developed product prototype for validation, pilot testing, product review and refinement and scaling to the desired branches of BRAC's Microfinance operations.
- Provided training and handholding to Credit Officer, Branch Managers, Area Managers and Regional Managers on the new product features and effective communication techniques when dealing with clients.
- Work with the Digital Transformation team of BIHBV to to design, test, refine and implement digital transformation projects including digitalization of field operations, digital payments, and digital product development.
- Develop and implement Digital Financial Service project, pilot and scale-up plans and activities including customer need analysis, the business case, value proposition, cost-benefit analysis, business requirements analysis, project implementation plans, and implement change management activities to maximize the impact of digital projects on business and BRAC’s customers.
- Serve a the project manager on the implementation of the new Core Banking System (T24) for BRAC Liberia.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Develop circulars to improve operations quality and procedures.
- Demonstrated thought leadership by presenting in industry seminars, and leading webinars.
Branch Manager
United Bank for Africa Liberia Limited
Monrovia
03.2017 - 09.2020
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Established and built customer relationships through targeted outreach and initiatives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Established strong working relationships with external partners such as vendors and suppliers.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
Relationship Manager
Global Bank Liberia Limited (Bloom Bank Liberia Limited)
MONROVIA
03.2013 - 02.2016
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Established strong client relationships to drive business development.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Developed strategies to attract new customers while retaining existing ones.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Maintained accurate records of all client interactions within the company's CRM system.
- Review application of credit facility (in line with Bank’s policy) and make appropriate recommendations/decisions.
Credit Analyst
Access Bank Liberia Limited
MONROVIA
12.2011 - 03.2013
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Evaluated the performance of existing customers by analyzing their past repayment behavior as well as current account status.
- Analyzed customer payment histories to assess credit risk profiles.
- Determined appropriate loan terms based on borrower's creditworthiness.
- Monitored customer accounts to ensure timely payments were made in accordance with loan agreements.
- Collaborated with other departments within the Bank to ensure efficient processing of loan applications.
- Conducted credit reviews on corporations to assess financial conditions.
Education
Bachelor of Arts - Accounting And Business Management
Stella Maris Polytechnic University
Capital Hills, Monrovia, Liberia08-2014
High School Diploma -
ST. Mary Catholic High School
Duala Bushrod Island, Monrovia, Liberia 11-2011
Associate of Arts - Accounting And Business Management
Stella Maris Polytechnic University
Capital Hills, Monrovia, Liberia 08-2006
Skills
- Decision-Making
- Relationship Building
- Customer Service
- Client Consultations
- Relationship Development
- Product Demonstrations
- Stakeholder Communication
- Business Development
- Project Management
- Strategic Business Planning
Accomplishments
- Most Improved Business Office Award (2019-2020), United Bank of Africa Liberia
Certification
- Financial Literacy Master Training in Nairobi, Kenya (March 13-17 2023). BRAC Liberia Microfinance Company Limited.
- Project Management and Human-Centered Design Product Development Training in Nairobi, Kenya (November 11-16). BRAC Liberia Microfinance Company Limited
- AML/CFT Compliance Training, April 15, 2017. Global Bank Liberia Limited
- Risk and Compliance Management Training, June 17, 2017. Global Bank Liberia Limited
- Customer Relationship Management and Credit Risk Assessment, May 25 – May 9,2015. Global Bank Liberia Limited
Hobbies & Interests
- Volunteering my Talents
- Love sports
- Love to take on new challenges
References
References available upon request.
Timeline
Business Development Manager
BRAC Liberia Microfinance Company Limited
09.2020 - Current
Branch Manager
United Bank for Africa Liberia Limited
03.2017 - 09.2020
Relationship Manager
Global Bank Liberia Limited (Bloom Bank Liberia Limited)
03.2013 - 02.2016
Credit Analyst
Access Bank Liberia Limited
12.2011 - 03.2013
Bachelor of Arts - Accounting And Business Management
Stella Maris Polytechnic University
High School Diploma -
ST. Mary Catholic High School
Associate of Arts - Accounting And Business Management
Stella Maris Polytechnic University
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