Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Reading , Singing and Interacting with new people
Timeline
Hi, I’m

Faith Gogbar Jallah

Administrator
Monrovia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized simultaneous office functions and direct administrative personnel to meet needs of office professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.

Overview

14
years of professional experience
10
years of post-secondary education
1
Certification

Work History

Liberia Electricity Corporation
Monrovia

Customer Service Supervisor
08.2020 - Current

Job overview

  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Implemented feedback system for customers to provide comments and suggestions to improve service.
  • Created, prepared, and delivered reports to various departments.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Researched and corrected customer concerns to promote company loyalty.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Interceded between employees during arguments and diffused tense situations.

Liberia Electricity Corporation
Monrovia

Secretary
04.2013 - 08.2020

Job overview

  • Answered multi-line phone system and enthusiastically greeted callers.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Screened visitors and issued badges to maintain safety and security.
  • Created and updated records and files to maintain document compliance.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Maintained electronic filing systems and categorized documents.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.
  • Established administrative work procedures to track staff's daily tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Lion Guard Service
Monrovia

Administrative Assistant
02.2012 - 12.2013

Job overview

  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed department budgets and generated financial reports for management review.
  • Assisted development and implementation of new administrative procedures.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Liaised between clients and vendors and maintained effective lines of communication.

Homeline Funiture Company
Monrovia

Administrative Assistant
06.2011 - 09.2012

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Created and maintained databases to track and record customer data.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Ministry of Youth and Sports
Paynesville

Office Aide
07.2010 - 05.2011

Job overview

  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Produced high-quality communications for internal and external use.
  • Assisted with event planning, travel and logistical arrangements.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Organized new hire, security and temporary paperwork.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.

Labor Ministry
Monrovia

Office Assistant
08.2010 - 11.2010

Job overview

  • Delivered clerical support by handling range of routine and special requirements.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Monitored security to help maintain equipment, data and information safety.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Assisted with onboarding of new employees.

Cusworth Training Institue
Monrovia

Office Clerk Assistant
09.2009 - 03.2010

Job overview

  • Met challenging quotas for productivity and accuracy of work.
  • Pulled documentation and organized files for review.
  • Delivered clerical support by handling range of routine and special requirements.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Education

University of Liberia
Monrovia, Liberia

Master of Arts from Financial Management
11.2022 - Current

University Overview

University of Liberia
Monrovia, Liberia

Bachelor of Arts from Public Administration
10.2014 - 03.2022

University Overview

Seven Day Adventist
Monrovia, Liberia

High School Diploma
10.2008 - 07.2009

University Overview

Cathedral Catholic School
Monrovia, Liberia

GED
09.2007 - 09.2008

University Overview

Skills

    Team Building

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Accomplishments

Accomplishments
  • Supervised team of 23 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Safety by completing safety policies with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 30 in the development of Community Engagement.

Certification

CAP - Certified Administrative Professional

Interests

Research and Development

TeamWork

Result oriented

Helping others

Reading , Singing and Interacting with new people

Reading , Singing and Interacting with new people

* I love to read because reading take me places I haven't seen or may not see.

* Writing is a way of expressing my thoughts and feelings.

* Singing is another part of my life. Whenever I sing, I feel that peace in my Spirit. 

* I have recorded a single and working on 6 other singles.

* My interactions with people help me navigate through relationship building .

* Meeting new people every time and managing a conversation with them,  help me grow in communication.

Timeline

University of Liberia
Master of Arts from Financial Management
11.2022 - Current
Customer Service Supervisor
Liberia Electricity Corporation
08.2020 - Current
University of Liberia
Bachelor of Arts from Public Administration
10.2014 - 03.2022
Secretary
Liberia Electricity Corporation
04.2013 - 08.2020
Administrative Assistant
Lion Guard Service
02.2012 - 12.2013
Administrative Assistant
Homeline Funiture Company
06.2011 - 09.2012
Office Assistant
Labor Ministry
08.2010 - 11.2010
Office Aide
Ministry of Youth and Sports
07.2010 - 05.2011
Office Clerk Assistant
Cusworth Training Institue
09.2009 - 03.2010
Seven Day Adventist
High School Diploma
10.2008 - 07.2009
Cathedral Catholic School
GED
09.2007 - 09.2008
Faith Gogbar JallahAdministrator