Jeraline Wlalee
Monrovia,Liberia
Summary
I’m a promising Liberian with the eyes to lift Liberia through the eyes of hope and change. I graduated from Bluecrest University College with a bachelor’s degree in information technology, specializing in programming. I’m an enthusiastic person who genuinely wants to develop the necessary qualities and knowledge to have a great future and career. I have attended many workshops and obtained a certificate in a cybersecurity workshop. I also have skills in other areas which can be applied to the job environment.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Customer Experience Agent (INTERM)
Maersk Liberia L.T.D
01.2024 - 06.2025
- Assist Team in Handling Customer Inquiries and Resolving Issues
- Updated Agent view daily.
- Conducted longstanding follow-up with customers and trans-shipment port weekly.
- Coordinated with team members to action customer requests daily and provided solutions through case management.
- Updated charges in GCSS.
- Downloaded invoices in Myfinance.
- Created customer accounts.
- Coordinated with finance team and customers on container deposit requirements, payments, refunds, and monitored the SharePoint for container deposits.
- Assisted customers in billing demurrage and proactively informed them on outstanding and other related issues.
- Printed and released documents (Proof of Delivery/Work Order).
- Handled general inquiries.
- Achievements
- Assisted the team in reaching out to customers on their longstanding discharge and gated units.
- Onboarded customers on our online platform.
- Resolved customer issues daily.
- Assisted in resolving customer queries regarding container deposits.
- Onboarded new employees in using Cods, RKEM, GCSS, Myfinance, Agent View, and others.
- Proactively engaged customers on outstanding charges.
Education
Bachelor of Science - Information Technology
BlueCrest University College
09.2019 - 11.2023
High School Diploma - undefined
St. Francis Catholic High School
Pleebo City, Maryland County 08.2016 - 08.2019
Skills
- Desktop Support Management
- Technical Knowledge
- Computer User Specialist
- Leadership
- Communication
- Critical Thinking
- Problem Solving
- Teamwork
- Microsoft Office Suites
- Time Management
Certification
- Cyber Security, One-week training on Cyber Security at the SMART LIBERIA Campus by the Liberia Cyber Crime Prevention and Mitigation Authority
- Microsoft Word and I.T Fundamental, One-week training on Microsoft Word and I.T Fundamental, 2022
Languages
English
Custom
Technology
Timeline
Customer Experience Agent (INTERM)
Maersk Liberia L.T.D
01.2024 - 06.2025
Bachelor of Science - Information Technology
BlueCrest University College
09.2019 - 11.2023
High School Diploma - undefined
St. Francis Catholic High School
08.2016 - 08.2019
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