Joy Crystal Kilaplanck

• Created and distributed agendas for meetings and conference calls as part of meeting preparation.
• Offered administrative technical support and troubleshot issues to enhance office productivity.
• Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
• Monitored and ordered supplies and materials to keep office well stocked.
• Worked closely with management to provide effective assistance for specific aspects of office operations.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

• Reservations Responsibilities:
• Handled all incoming calls for reservation and responded to queries and maintain professional relationship and atmosphere at all times
• Analyzed all guest(s) requirements through telephone and email and recommended suitable options for customer satisfaction and confirmed all reservations.
• Supervised and ensured efficient resolutions of all guest inquiries for various hotel services and operations
• Coordinated with the finance department and managed all communication for group bookings and maintain all calendars for hotel and inform operation staff on special requests made by guest(s).
• Developed and maintained professional relationships with all operational staff , supervised and informed manager of all issues and worked to resolve them.
• Assisted in booking and blocking of rooms according to required standards and manage all special reservations, whilst monitoring all reservations and discounts
• Arranged travel and accommodations documents and prepared payment vouchers.

Event Coordinator Responsibilities:

• Coordinated transportation and parking arrangements for guests and vendors.
• Oversaw event registration process by collecting and tracking clients /attendee information.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Supported senior leadership on activities related to planning, scheduling, cancellation, inquiries and resourcing.

• Prepared professional correspondence including memos, letters and emails.
• Filing and Data entry
• Appointments maintenance
• Ensuring meetings are effectively organized
• Maintaining effective records and administration
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

• Welcomed customers and helped determine their needs.
• Issued tickets to customers
• Answered customers questions, and provided information on procedures.
• Calculated payments received during a time period , and reconciled daily sales.
• Kept periodic balance sheets of amounts and number of transactions.
• Helped customers complete purchases and locate company information .

• Achieved growth and hit sales targets by successfully managing the sales team.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Attended trade shows to represent company products, generate leads, and network with potential clients.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

• Part 1
• Evaluate students progress and achievements in the specific subject area and report to principal.
• Monitored and assured the quality of teaching and learning , for reading and phonics in line with the school policy
• Ensured that all students receive regular and relevant homework and feedback on how to improve on their studies.

• Registrar Duties
• Perform general tasks such as making copies , delivering paper /mail to staff
• Enroll new students throughout the school year
• Updating enrollment information for every student in grades Daycare -9th at the beginning of every school year
• Maintain files for all school business , sick and personal leave applications for all staff and arrange teacher aides as needed