Marvenon Jentzen Grimes
Bank Customer Service Representative
Bensonville
Summary
Detail-oriented bank operations professional seeking a challenging role to apply comprehensive knowledge of banking procedures, regulatory compliance, and a strong aptitude for process optimization, contributing to efficient and seamless operations within the financial institution.
Overview
17
17
years of professional experience
Work History
Customer Service Officer
Sapelle International Bank Liberia Ltd.
Kakata, Margibi County, Liberia (Remote)
04.2023 - Current
- Serves as frontline officer for of company.
- Open new customer accounts of all kinds.
- Verify cheques in line with bank policy and mandate Tellers to process
- Serve as marketing agent of the bank at all time.
- Ensure that all company documents were properly filed and stored in the cabinets.
- Assist customers in understanding banking procedures where necessary.
- Supervise Tellers, Janitors and Securities on proper management of the banking hall.
- Respond to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Promote company brand and unique offerings through personalized customer service.
- Utilize CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
Teller
GN Bank Liberia LTD.
Kakata, Margibi County, Liberia (Remote)
05.2017 - 04.2023
- Received and verified customer cash for processing.
- Received, posted and recorded all cheques brought in by customers and delivered to clearing department.
- Returned cash to vault and ensured a balanced till daily.
- Responded to emails received in a timely manner
- Performed a daily call over of transactions.
- Performed other functions as maybe assigned by my supervisor.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Auditor
Liberian Petroleum Company
Lynch Street, Monrovia, Liberia
01.2016 - 05.2017
- Reviewed financial records to ensured accuracy in transactions, reconciling sales, and verifying expenses.
- Ensured that the gas station follows legal and regulatory requirements, such as tax regulations and safety standards
- Audited fuel and merchandise inventory to prevent theft or discrepancies.
- Verified cash transactions, reconciled cash registers, and ensured proper handling of funds.
- Provided management with audit reports and recommendations for improvements.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
Social Mobilization Officer
Care Liberia
Congo Town, Monrovia, Liberia
01.2015 - 01.2016
- Fostered relationships with local communities to understand their needs, concerns, and priorities.
- Planed and implemented campaigns to raise awareness about the NGO’s mission, projects, and community development initiatives.
- Mobilized and empower community members through training programs, workshops, and skill-building activities to enhance their self-reliance.
- Organized, trained and provided support to Community Social Protection Committee (CSPC).
- Advocated for social issues, human rights, and community development, ensuring that the NGO’s objectives align with the needs and aspirations of the community.
- Conducted a routine assessment on the effectiveness of social mobilization strategies, collected data, and provided regular reports to the organization on the progress and challenges.
- Established and maintained a network of community volunteers and influencers to amplify the reach and impact of the NGO’s programs.
- Resolved conflicts and challenges within communities, working towards sustainable solutions that promote harmony and development
- Maintained accurate records of community engagement activities, success stories and lessons learned for organizational learning and reporting purpose.
Accountant
Liberia American Institute for Professional Studies
3rd Street Sinkor, Monrovia, Liberia
03.2014 - 01.2015
- Maintained accurate and up-to-date financial records, including transactions, receipts and disbursements.
- Collaborated with management to develop budgets and financial forecasts to guide decision-making.
- Coordinated with external auditors and providing necessary financial information during audit processes.
- Oversaw payroll activities, ensuring accurate and timely payment of salaries, deductions and taxes.
- Prepared regular financial reports to provide a clear overview of the institution’s financial health.
- Supported department objectives by participating in cross-functional projects with other departments as needed.
Registrar
General Angels Net Foundation School System
4th Street Sinkor, Monrovia, Liberia
06.2011 - 03.2014
- Managed the student enrollment process, including registration, admissions, and maintaining accurate records of student information.
- Maintained and updated student records, including academic transcripts, attendance records, and personal details.
- Collaborated with teachers, school administrators, and other staff to ensure smooth academic operations and resolve issues related to student records.
- Ensured compliance with school policies, districts regulations, and educational standards related to student records and enrollment.
Sales Manager
Love FM Radio Station
10th Street Sinkor, Monrovia, Liberia
08.2009 - 06.2011
- Established achievable sales goals for the team to meet revenue objectives.
- Built and maintained strong relationships with clients and advertisers to ensured customer satisfaction and loyalty.
- Provided leadership, guidance, and motivation to the sales team to achieve individual and collective targets.
- Oversaw advertising campaigns from planning to execution, ensuring they align with client’s objectives and station policies.
- Analyzed market trends and competitor activities to identify opportunities for revenue growth.
- Monitored and analyzed sales performance, prepare regular reports, and implemented improvements based on insights.
Coordinator
USAID’s Community Project on YES to YES
12th Street Sinkor, Monrovia, Liberia
02.2007 - 04.2009
- Coordinated and planned logistics for field activities, including transportation, accommodation, and equipment needs.
- Developed and maintained schedules to ensure that project activities are completed on time.
- Addressed and resolved issues that may arise during fieldwork, adapting plans as necessary to overcome challenges.
- Built and maintained positive relationships with local communities, stakeholders, and partners involved in the project.
- Provided training and support to field staff, ensuring they were well-prepared for their roles.
- Maintained accurate and comprehensive documentation of project activities, procedures and results.
- Participated in project evaluations and learning exercises to identify areas for improvement and enhance future project planning.
Education
Bachelor of Arts - Accounting And Management
University of Liberia (UL)
Capitol Hill, Monrovia, Liberia 05.2001 -
No Degree - Fashion Design
Liberia Opportunity Industrial Center (LOIC)
Matadi Estate, Monrovia, Liberia 05.2001 -
No Degree - Computer Software
Liberia Opportunity Industrial Center
Matadi Estate, Monrovia, LIberia 05.2001 -
High School Diploma -
Seventh Day Adventist High School
120 Camp Johnson Road, Monrovia, Liberia 05.2001 -
Skills
Client Relationship Management
Problem Solving
Client Relationship Management
Teamwork and Collaboration
Multitasking
Microsoft Office
Analytical Thinking
Documentation And Reporting
Customer Account Management
Place Of Birth
Bensonville, Monrovia, Liberia
Contact Number
0886479447/0770479447
Personal Information
- Date of Birth: 04/12/82
- Nationality: Liberian
Awards
- 2015/2016, Best Social Mobilization Officer, Care Liberia
- 2021/2022, Best Customer Service Officer, GN Bank Liberia Ltd.
References
- Emmanuel Wilson, HR/Procurement Officer, Care Liberia, 0770175004, cyborg282000@gmail.com
- Rev. Alfred W. Chea, Country Director, Care Liberia, 0886566425, alfredwchea24@gmail.com
- Emmanuel D. Togbah, Branch Manager, SIB Bank Liberia Limited
Timeline
Customer Service Officer
Sapelle International Bank Liberia Ltd.
04.2023 - Current
Teller
GN Bank Liberia LTD.
05.2017 - 04.2023
Auditor
Liberian Petroleum Company
01.2016 - 05.2017
Social Mobilization Officer
Care Liberia
01.2015 - 01.2016
Accountant
Liberia American Institute for Professional Studies
03.2014 - 01.2015
Registrar
General Angels Net Foundation School System
06.2011 - 03.2014
Sales Manager
Love FM Radio Station
08.2009 - 06.2011
Coordinator
USAID’s Community Project on YES to YES
02.2007 - 04.2009
Bachelor of Arts - Accounting And Management
University of Liberia (UL)
05.2001 -
No Degree - Fashion Design
Liberia Opportunity Industrial Center (LOIC)
05.2001 -
No Degree - Computer Software
Liberia Opportunity Industrial Center
05.2001 -
High School Diploma -
Seventh Day Adventist High School
05.2001 -