Matthew Phillips

• Assessed communication needs of Commission
• Made recommendations based on findings
• Rolled out maintenance plans based on recommendations.
• Managed communication department's $1,500 budget.
• Completed bi-weekly payroll for 3 employees
• Coordinated advocacy relations meetings and prepared necessary materials in advance
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
• Improved office operations by automating client correspondence, record tracking and data communications
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities
• Interceded between employees during arguments and diffused tense situations

* Brought innovation to Information Technology

* Increased productivity by 25%

* Improved clients support by 50%

* Introduced automation to Information Technology

* Conducted in service training to enhance productivity

• Resolved workflow issues to optimize team productivity and improve delivery times.
• Designed internal dashboard for at-a-glance system and project status reporting.
• Aligned IT solutions and deliverables with company strategic vision.
• Groomed team talents through robust professional development program and training opportunities.
• Established positive relationships with industry leaders to gain insight into innovations and trends.

• Coordinated installation of new users and relocations of existing users.
• Collaborated with other technicians to troubleshoot and resolve technical issues.
• Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
• Installed and repaired network cabling, hardware and software to maximize operational efficiency.
• Installed and configured new devices and system components.
• Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
• Performed quality assurance on systems to confirm optimal performance.
• Implemented security measures to protect network systems from unauthorized access and threats.
• Implemented training programs to improve knowledge and skills of new technicians.
• Provided training to customers to enhance use and understanding of network systems.
• Managed and prioritized customer service requests to achieve prompt resolution.
• Responded to service requests during and after business hours.
• Performed periodic system upgrades and maintenance to meet industry standards.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
• Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
• Performed preventive maintenance of telecommunications equipment.
• Read blueprints and schematics to correctly place equipment.
• Worked closely with network administrators and server engineers to deliver quality service.
• Installed wiring, cabling and networking hardware on customer premises.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Researched and recommended network and data communications hardware and software.