Results-driven and technically skilled graduate with an MSc in Software Engineering and a BSc in Computer Science, complemented by 7 years of international academic training and hands-on experience in IT support and web systems. Expertise includes desktop support, cybersecurity principles, system documentation, and helpdesk assistance, ensuring a comprehensive approach to technical challenges. Strong communication skills and cross-cultural adaptability facilitate effective collaboration within diverse teams. Committed to contributing to IT infrastructure, risk management, and cybersecurity operations in institutional environments, driving innovation and enhancing operational efficiency.
IT Helpdesk & End-User Support