Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hi, I’m

Roosevelt Gibson

Business Intelligence (BI) Analyst
Monrovia
Roosevelt Gibson

Summary

Innovative and results-driven professional with a strong background in technology, business analytics, and process improvement. Passionate about using technology and innovation to solve complex business problems and drive organizational growth. Skilled in project management, data analysis, and stakeholder collaboration, with a proven track record of optimizing processes, delivering high-quality solutions, and driving business success. Committed to staying at the forefront of technological advancements and leveraging them to create innovative strategies that propel businesses forward.

Overview

5
years of professional experience
10
years of post-secondary education
2
Certifications
2
Languages

Work History

Liberia Electricity Corporation
Monrovia

System Analyst and Process Control Engineer
06.2022 - Current

Job overview

  • Conducts reviews of operational business processes to validate their alignment with overall business objectives. Verified employees understanding of implemented processes to ensure their effective implementation in current business operations.
  • Create process diagrams to visually represent logical operational steps. These diagrams help improve employee understanding of their roles in business activities, leading to enhanced coordination and overall business performance.
  • Identify operational challenges and business requirements by developing tools and solutions to address these challenges, such as a consumption variance analysis tool that analyzed customer consumption for anomalies and provided insights on groups affecting business performance.
  • Work closely with upper management to drive strategic initiatives and implement new processes. For example, they collaborated on the development of a stolen meter process that involved collective corporate efforts, including the implementation of new tools. This process, when implemented, will help identify stolen meters, recover asset costs, and identify potential hotspots for stolen meter redistribution.
  • Conducts analyses of tariff performance to identify potential areas for revenue improvement. These analyses may serve as a business case for implementing new programs aimed at reducing commercial losses and enhancing revenue generation.
  • Utilize sales data analysis to evaluate performance and support revenue forecasting. These analyses provide insights into areas of concern, which lead to the implementation of strategies aimed at addressing those concerns and improving overall performance.
  • Work closely with upper management to identify opportunities for maximizing revenue generation and optimizing revenue collection. Play an active role in developing strategic initiatives and implementing them to achieve revenue-related objectives.
  • Support the billing department as it coordinates its activities. Playing a key role in ensuring smooth operations and efficient workflow within the department.
  • Actively participate in the company's involvement in the West African Power Pool regional energy market. Contributing to the optimization of the energy market operations as one of their market management system operators.

Liberia Electricity Corporation
Monrovia

Senior Billing Officer
01.2022 - 05.2022

Job overview

  • Coordinated billing activities by strategically planning meter reading itineraries, resulting in a reduction of meter reading duration from 5 days to 2-3 days, improving operational efficiency and turnaround time.
  • Implemented a variance analysis and reporting process, resulting in proactive field activities by the billing team to investigate extreme variations in customer consumption and ensure accurate billing.
  • Introduced a bimonthly meter reading initiative to identify and address issues that may impact consumption or billing accuracy, enhancing data integrity and customer satisfaction.
  • Developed a monthly activity tracker to identify and rectify task distribution concerns, leading to improved employee productivity and equal workload distribution within the department.
  • Supported reconciliation activities between the LEC Prepayment System and the Super Vendor

Indra Company
Monrovia

IT Consultant
04.2019 - 12.2021

Job overview

  • Engaged by Indra to provide project management support during the implementation phases, and later continued to provide service management support during the support and maintenance phases.
  • Conducted regular discussions on project progress, gathering feedback at different stages and addressing concerns directly.
  • Provided quality assurance activities to ensure client needs were met and exceeded.
  • Managed the communication relationship between technical team members and the client, ensuring effective collaboration and understanding.
  • Offered process and management support, advice, and direction to the internal technology team and business users.
  • Maintained established service level agreements to meet client expectations and ensure adherence to quality standards.
  • Acted as a liaison between the Liberia Electricity Corporation (LEC) and Indra, facilitating effective communication and understanding.
  • Conducted change management activities, including user training, coordinating user acceptance tests, and developing project-related documentation such as user guides, process documentation, and reports.

Consultant Demographer, Richard F. Ngafuan
Monrovia

Supervisor - Electricity Operator Census
11.2018 - 04.2019

Job overview

  • Provided consultation on the development of survey tools to ensure accurate and comprehensive data gathering.
  • Trained data collectors on how to effectively use the survey tools and gather data.
  • Performed regular inspections to assess the quality of work and verify compliance with established specifications.
  • Processed the collected data to prepare it for analysis and inclusion in the census report.

University of Liberia
Monrovia

Enrollment Support Staff and Teaching Assistant
01.2018 - 11.2018

Job overview

  • Partnered with teachers to plan and implement lessons aligned with the department's curriculum, goals, and objectives.
  • Taught Automation and Computer Science related courses, including Automatic Control Systems Analysis, Data Structure, Algorithm, Database Management, Software Engineering, and Computer Graphics, under the guidance of senior instructors.
  • Assisted in evaluating various school management system proposals from different entities during the studies.
  • Supported enrollment activities during the university's initial implementation of the acquired system, serving as a supervisor and quality assurance agent for enrollment teams.

Education

University of Toronto
Toronto, Canada

Continuing Education Certificate from Advanced Business Process Management
09.2022 - Current

University Overview

University of Liberia
Monrovia, Liberia

Bachelor of Science from Electrical Engineering
03.2010 - 12.2018

University Overview

  • Awarded Certificate of Academic Recognition
  • Awarded Certificate of Service Recognition

Skills

    Project Management

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Software

Microsoft Excel

Tableau Reports and Dashboards

Relational Database Management Systems

SQL Programming

Python Programming

R Programming

Certification

IBM Data Analyst

Timeline

University of Toronto
Continuing Education Certificate from Advanced Business Process Management
09.2022 - Current
System Analyst and Process Control Engineer
Liberia Electricity Corporation
06.2022 - Current
Senior Billing Officer
Liberia Electricity Corporation
01.2022 - 05.2022

IBM Data Analyst

11-2020

Applied Data Science with Python - University of Michigan

11-2020
IT Consultant
Indra Company
04.2019 - 12.2021
Supervisor - Electricity Operator Census
Consultant Demographer, Richard F. Ngafuan
11.2018 - 04.2019
Enrollment Support Staff and Teaching Assistant
University of Liberia
01.2018 - 11.2018
University of Liberia
Bachelor of Science from Electrical Engineering
03.2010 - 12.2018

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Roosevelt GibsonBusiness Intelligence (BI) Analyst